Privacy Policy

01 / Overview

Our approach to privacy

Commercial Roof & Gutters ("we", "us" and "our") respects the privacy of people who visit our website or contact us about our roofing, guttering, asbestos removal and related services.

This policy describes our website enquiry practices. It should be read alongside any separate privacy information we provide when handling a project or entering into a contract.

02 / Information

Information we collect

When you submit an enquiry, we may collect your name, phone number, email address, suburb, your role (such as property owner, strata manager or builder), and the project information you choose to provide.

We may also receive information when you contact us by phone or email. Our website and service providers may process technical information needed to operate and secure the website, such as IP addresses and browser information.

Please avoid sending sensitive personal information through the general enquiry form unless it is necessary for your enquiry.

03 / Purpose

How we use your information

We use enquiry information to respond to you, discuss project requirements, arrange site visits or quotes, provide requested services, maintain relevant business records, and protect the security of our website and communications.

Submitting an enquiry does not automatically subscribe you to marketing emails. If we introduce direct marketing, we will manage it in accordance with applicable Australian requirements.

04 / Service providers

Form submissions and third parties

Our website uses Formspree, a third-party form processing service. When you submit a website form, the information is transmitted to Formspree for processing and forwarding to our business email address. Submissions may also be retained in our Formspree account according to its settings and policies.

We also use website hosting and email providers to operate the site and manage enquiries. These providers may process information on our behalf, including outside Australia. The countries and retention periods depend on their service arrangements and require confirmation.

We do not sell personal information collected through our enquiry form.

05 / Protection

Storage, retention and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website uses HTTPS to protect information in transit, although no internet transmission or storage system can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to respond to enquiries, prepare quotations, manage projects, maintain business records and meet applicable legal obligations.

Enquiries submitted through our website are processed by Formspree and forwarded to our business email. Copies may also be retained within Formspree's systems.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal and record-keeping requirements.

06 / Website technology

Cookies and analytics

Our website may use essential technical features required for operation and security. We may introduce analytics or advertising tools, such as Google Analytics or Google Ads conversion tracking, in the future. If introduced, we will review and update this policy to explain the information collected, relevant providers and any choices available to visitors.

You can manage cookies using your browser settings. Disabling certain features may affect how a website works.

07 / Your information

Access and correction

You may contact us to ask what personal information we hold about you, request a correction, or ask us to delete information where appropriate. We will consider your request in accordance with applicable law and any record-keeping obligations.

08 / Get in touch

Privacy enquiries and complaints

For privacy questions, requests or complaints, please contact us using the details below. We will review your enquiry and respond within a reasonable period. If Australian privacy law applies to your concern, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page.